Customer Service Supervisor

Customer Service SupervisorSuburban Accessories is the largest distributor of OEM accessories and parts in the nation. We specialize in dealership sales support, as well as the warehousing and distribution of accessories that enhance vehicle value and customer satisfaction. Backed by the strength and legacy of Suburban Automotive Services, we serve as a trusted partner to automotive dealerships and aftermarket clients across North America. Join a team where innovation, customer focus, and operational excellence drive everything we do. At Suburban Accessories, we are committed to delivering the highest level of service to our clients. Join a team where history, quality, and service come together to create exceptional automotive solutions. Stability & Success: 75+ years of family-owned excellence. Work-Life Balance: Consistent scheduling so you'll always know when you're working. Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it. Benefits For All Stages of Life: From medical, dental, and vision coverage, to disability and life insurance, we've got you covered. 401K with Company Match: Plan for your future while working with us. Paid Time Off: 2 weeks of PTO starting after just 30 days. Recognition Programs: We celebrate your hard work through multiple recognition programs based on service, values, and performance. Growth & Leadership Experience: We believe in developing our team and promoting from within. Inclusive Work Culture: Work alongside diverse talent with a range of skills and knowledge. Community Engagement: We're proud to support our local communities through participation in various events. As a Customer Service Supervisor, you will lead the customer service team that helps assist our Dealer, Sales Team, and OEM department with order taking and issue resolution. Customer Service Supervisor Responsibilities Include: Answer phone calls to help assist the team when needed. Process invoices and repair orders. Field emails from dealers/TSM/RSM daily. Monitor and assist with SharePoint issue tracker. Conduct 1x1 with the team to discuss successes and opportunities monthly. Place team members on action plans if needed. Prepping team members for internal advanced roles as needed. Conduct yearly merit increases upon review. Communicate with Dealers when the team is unable to assist. Send out reports to Ford regarding daily sales. Join weekly and monthly meetings with Sales Teams and Operations. Help manage quarterly promotions with Sales Team. Update inventory records daily on company website and on OEC. Delegate tasks to Senior CSRs. Interview and train new team members when needed. Leadership Responsibilities Include: Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision. Manage department revenue and costs within assigned budget; provide thoughtful recommendations and best practice solutions. Identify any gaps in processes and update procedures as required by system and/or process improvements. Execute the interview/hiring process of all direct reports and support the process of indirect reports. Complete goal setting, development plans, and annual reviews for reporting staff on a timely basis. Coach and train team members to understand duties, responsibilities, and performance with established expectations. Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk. Promote a team member-driven culture including a focus on safety. Create and maintain open communication with team members, peers, management, and other departments. Customer Service Supervisor Qualifications and Skills: Must have exceptional oral and written communication skills. Must be customer service oriented. Must have exceptional time management and multi-tasking skills. Must be a self-starter. Must be a reliable team player. 5 years of customer service experience. Knowledge of Microsoft Office and Outlook applications. This role will also require an in-office presence at SAHQ. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.