Watchmaker - Full Time Omaha, NE

Job DescriptionBorsheims is seeking a full-time Watchmaker to join our team. This role is essential in delivering our Signature Service to every customer.The Watchmaker provides best-in-class support to Borsheims' customers by performing high-quality repairs, maintenance, and battery services on quartz, mechanical, and automatic watches. Successful individuals in this role combine advanced technical expertise with strong attention to detail to deliver accurate, timely repairs that meet Borsheims' quality standards. They also demonstrate a customer-first mindset by clearly communicating repair options, timelines, and costs while supporting internal teams through collaboration, training, and shared expertise.Job DutiesPerform repairs, maintenance, and battery replacements on quartz, mechanical, and automatic watchesExamine watches to diagnose issues and determine appropriate repair solutionsDisassemble, repair, replace, and reassemble watch movements and componentsClean, polish, refinish, and size watch cases and braceletsMaintain workflow to meet promised repair turnaround timesCommunicate repair options, costs, and timelines with internal teams and customersOrder and manage parts, tools, and repair supplies as neededInspect completed repairs to ensure quality and accuracyMaintain and monitor watchmaking tools and equipmentAssist with training and coaching watch repair techniciansFollow all safety, chemical-handling, and equipment proceduresRequired ExperienceCertified Watchmaker preferredMinimum of 2 years of professional watch repair or watchmaking experience preferredKeen hand-eye coordination and strong manual dexterityExceptional attention to detail and precision when working with small componentsExperience repairing quartz, mechanical, and automatic watchesStrong knowledge of watch movements, components, and repair techniquesProficiency using watchmaking tools, equipment, and repair machineryAbility to manage multiple repairs while meeting promised turnaround timesStrong communication skills to explain repair options, timelines, and costsCustomer-focused mindset with a commitment to quality craftsmanshipEssential Job FunctionsAbility to work assigned schedule on a regular basis.Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.Ability to see well enough to read small print, identify merchandise, and read a computer screen and printout with aid of minor magnification, check quality of work on small parts or entire pieces of watch items.Ability to hear and speak well enough to converse with others in person, via telephone and paging system.Ability to move about the store from department to department, get behind narrow counter areas, and bend down or reach up into drawers/shelves.Dexterity to write in small print, hold on to and use watchmaker tools, handle small watch parts while repairing, bend over and pick up dropped materials, operate a computer keyboard, and operate office equipment.Stamina to sit for over eight hours and focus on small, detailed work.Ability to work in a shop environment i.e. elevated noise, steamer, minor dust, etc.Ability to lift and carry approximately 20 lbs.BenefitsBorsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. We value our employees and provide a family-friendly work environment and a flexible schedule for all. If hired, you would be eligible to enjoy Borsheims' excellent benefits, which include:Medical, Dental, Vision, and Life InsuranceFlexible Spending AccountWellness Program401(k)Paid Medical and Parental LeavePaid Time Off and Holiday PayEmployee DiscountService AwardsPromote-from-Within PhilosophyOngoing Education and TrainingScheduleRegular weekly scheduleNo late nightsSundays off (except during the holiday season)If you’re passionate about becoming a Watchmaker and want to be part of a team that celebrates life’s special moments, we encourage you to apply.Keyword: Watchmaker - Full Time Omaha, NE