Customer Support Specialist

Description:Customer Success Specialist Technical/Sales Growth TrackDepartment: Customer SuccessLocation: Evansville, WIReports To: Sr. Director of Customer Success and MarketingWork Arrangement: Hybrid (Evansville-based; approximately 50% remote after onboarding and training)Position SummaryBaker Water Systems is seeking a motivated, growth-minded Customer Success Specialist Technical/Sales Growth Track to join our team. This role is ideal for an early-career professional or recent graduate who is eager to build a long-term career in customer success, sales support, and technical product knowledge within a manufacturing environmentThis position will play an important role in supporting our customers through order entry, quoting, inbound and outbound communication, pricing and availability support, and cross-functional coordination. Over time, this individual will be developed into a higher-level role with increasing responsibility, including more technical product support, customer account engagement, and leadership opportunity.This is a strong opportunity for someone who enjoys communication, problem-solving, teamwork, and learning how a business operates from the inside out.Key ResponsibilitiesEnter and manage customer orders accurately and efficientlyPrepare quotes and follow up on open quote opportunitiesHandle inbound customer calls and emails in a professional and timely mannerMake outbound calls for quote follow-up, order follow-up, and customer outreachCommunicate pricing, availability, and order status to customersCoordinate internally with Sales, Operations, Shipping, Planning, and other departmentsMaintain accurate customer records and activity in company systemsSupport a paperless, organized workflow with strong attention to detailHelp ensure a high-quality customer experience through timely communication and follow-throughLearn Baker Water Systems products, processes, and customer needs over timeGrow into more technical and advanced customer support responsibilitiesDemonstrate initiative, ownership, and leadership potential as part of long-term developmentQualificationsAssociates degree preferred in sales, business, marketing, communications, management, or a related field. Equivalent relevant experience will also be consideredStrong written and verbal communication skillsStrong organizational skills and attention to detailComfortable speaking with customers by phone and emailAbility to manage multiple priorities and follow through on tasksPositive attitude and willingness to learnStrong problem-solving and teamwork skillsInterest in developing technical product knowledge over timeInterest in future leadership or higher-level responsibilities preferredExperience with CRM, ERP, Microsoft Office, or customer support systems is a plus, but not requiredPreferred CharacteristicsEager to learn and grow within the companyComfortable in a fast-paced environmentProfessional, dependable, and proactive curious and coachableInterested in building a long-term career path, not just taking a jobGrowth OpportunityThis role is designed as a development position with the opportunity to grow into a more advanced Customer Success, technical, or leadership-oriented role over time.Physical / Work ExpectationsThis position is based out of Evansville, WisconsinHybrid schedule with approximately 50% remote flexibility after onboarding and trainingStandard office and computer-based workPeriodic in-person collaboration and training required Requirements: Strong communication and organizational skillsA positive attitude and willingness to learnInterest in customer success, sales support, and business operationsAbility to manage multiple priorities and stay detail-orientedLeadership potential and interest in future growthAssociates degree preferred in sales, business, marketing, communications, management, or a related field; relevant experience will also be consideredPIce778060130a-26289-40549945