Forward Deployed Engineer

Forward Deployed EngineerWe're looking for a Forward Deployed Engineer to join us in-person at our SF office. You'll work directly with customers to understand their operations, then design and deploy voice AI agents that drive real business outcomes. This role blends technical execution with product thinking, prompt design, and hands-on problem solving. You'll own everything from API integrations to conversation flows to customer onboarding. As an early team member, you'll have a direct line to shaping the product and how we work with customers. What You'll Get Done In The First WeekDeploy your first voice agent configuration to production - no lengthy onboarding, you're contributing immediately Shadow live customer calls and review real transcripts to understand how our AI agents handle thousands of automated insurance conversations daily Meet the team, sit in on customer syncs, and start identifying areas where you can have an immediate impact What You'll Do In Your First 30 DaysOwn a customer deployment end-to-end - from scoping their workflows to configuring and launching voice agents that handle real calls Debug and optimize live agents using transcripts, performance data, and customer feedback Build intuition for the insurance domain What You'll Do In Your First 90 DaysManage a portfolio of customer accounts, acting as the technical bridge between their operations and our product Translate recurring customer problems into product insights that shape the roadmap Build internal tooling and processes that make future deployments faster and more reliable Have a real seat at the table on product and customer strategy as an early team member at a high-growth company What You'll Need2+ years of relevant, post-college work experience Strong problem-solving skills and enthusiasm for tackling technical challenges involving data systems, cloud infrastructure, and API integrations A customer-first mindset with strong communication skills - you can explain technical concepts clearly to diverse audiences Track record of owning projects end-to-end in fast-moving environments Self-motivated and able to work independently Nice To HaveExperience with prompt engineering or working with AI/LLM-based platforms Familiarity with TypeScript, React, and Node.js Prior experience in insurance, fintech, or similarly regulated industries Experience as an early-stage startup engineer or founder What We OfferCompetitive salary ($110K$170K) & meaningful equity (0.1%0.4%) Employee-friendly equity terms (restricted stock, early exercise) MacBook Pro, 4K display, and all the accessories Health, dental & vision insurance Regular team events & off-sites Daily team dinners provided (Mon - Fri) Gym membership IMPORTANT NOTE: This position is on-site at our San Francisco office.