Customer Service Representative

Required Skills & Qualifications:High school diploma or GED.      Strong customer service experience, preferably in a professional environment.Experience adhering to ethical and confidentiality requirements.Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.         Strong analytical ability to research tax-related inquiries.   Prior experience in a fast-paced call center environment.Knowledge of tax regulations.    Associate's or Bachelors Degree in accounting, finance, or a related field.  Responsibility: The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.Difficulty of Work: The Call Center customer service representative must use analytical skills to determine the customer’s needs and apply the procedures to communicate the resolution and accurately resolve the customer issues.A Day in the Life:Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.Applies knowledge acquired in training and utilizes resources to analyze and solve problems.Responds to a variety of tax types inquiries.Access data utilizing basic computer skills.Communicates professionally using correct grammar, spelling & punctuation.Complies with all ethical and confidentiality requirements.