Program Operations Support

Program Operations Specialist ResponsibilitiesProgram operationsSupport execution of the end-to-end buyback workflow, including deal intake, customer asset return coordination, inspection status tracking, credit or payment readiness, and handoff to remanufacturing or recycling paths.Maintain program trackers for deal stages, serialized asset movement, inspection outcomes, and buyback approval status across internal teams and 3PL partners.Help operationalize Phase 1 program qualifiers and ensure eligible accounts and assets are processed consistently based on approved scope.Partner coordinationWork closely with 3rd party logistics partners to monitor outreach conversion, pickup readiness, packaging coordination, receiving, inspection, storage, sort and tier decisions, and shipment to remanufacturing sites.Track service and operational deliverables from partners, including proof of delivery, audit logs, serial number records, quality reports, and invoicing support.Escalate exceptions related to customer-induced damage, missing documentation, non-buyable components, or mismatches between expected and received configurations.Reporting, analytics, and systems improvementBuild and maintain recurring operational reporting on pipeline conversion, assets recovered, inspection outcomes, remanufacturable yield, turnaround times, credits issued, and partner performance.Analyze operational bottlenecks across supply, logistics, inspection, and remanufacturing handoffs, and recommend process improvements to improve scale and cycle time.QualificationsExperience in reverse logistics, RMA operations, hardware lifecycle programs, remanufacturing, asset recovery, or IT asset disposition.Familiarity with subscription, deal desk, or finance-adjacent operational processes.Experience working with external service providers.Exposure to Salesforce, SAP, operational dashboards, or workflow automation tools.Background in hardware businesses, storage infrastructure, or enterprise technology operations.3+ years of experience in operations, program operations, supply chain operations, business operations, or an analyst role supporting cross-functional execution.Proven ability to step into an in-flight program and contribute quickly with limited ramp time.Strong analytical skills with experience in spreadsheets, operational reporting, reconciliation, and process tracking.Experience managing detailed workflows across multiple stakeholders and systems.Strong written and verbal communication skills with the ability to coordinate across internal teams and external partners.High attention to detail, especially in areas such as serial number tracking, inspection outcomes, financial reconciliation, and operational compliance.Comfort operating in a fast-evolving program environment where processes are still being defined and scaled.Ability to work independently, follow established processes, and drive consistent execution in a contractor capacity.Compensation: $30 - $42.25 per hourID: 37461358