Contact Center Specialist

Contingent Upon AwardProvides frontline customer service support to applicants and stakeholders, serving as a key resource throughout the hiring process. This role ensures timely, accurate, and professional communication while supporting applicant progression through various stages of pre-employment processing.Scope of Work OversightCustomer service operations (phone, email, and inquiry management)Applicant support throughout hiring and pre-employment processesCase tracking, documentation, and issue resolutionSupport for contact center reporting and trend analysisKey ResponsibilitiesRespond to calls, emails, and applicant inquiriesProvide guidance on hiring steps and requirementsResolve routine issues and escalate complex casesDocument interactions and track trendsQualificationsHigh school diploma (or equivalent)2+ years of administrative or HR support experienceProficiency with Microsoft Office and standard HR/administrative systemsStrong communication, organizational, and interpersonal skillsAbility to perform in a high-volume, fast-paced environmentWork EnvironmentPrimarily on-site, with presence required to meet mission and operational needsTelework may be authorized on a case-by-case basis depending on business requirementsHigh-volume, fast-paced environment supporting critical federal hiring operations and national security missionsBenefitsAt Crossroads, we invest in our people by offering a comprehensive benefits package that supports your health, financial future, and overall well-being.Comprehensive Medical, Dental & Vision401(k) with Employer MatchEmployer-Paid Life & Disability InsuranceGenerous PTO & Paid HolidaysFlexible Spending AccountsWellness & Employee Assistance ProgramsCrossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.Equal Opportunity Employer/Veteran/Disabled