Level 2 Desktop Support Technician

Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join our dynamic in-office team. This is a fantastic opportunity to build your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.We’ll Provide:Collaborative Culture: Work with experienced professionals who value mentorship and teamworkCareer Growth: Opportunities to advance within a company that invests in your developmentMeaningful Work: Help businesses stay secure, productive, and connectedModern Tools: Use industry-standard platforms to deliver top-tier serviceCompetitive Salary: $65,000 - $70,000 depending on experienceWhat You’ll Do:Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiersResolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issuesProvide remote and onsite support as needed, maintaining a professional presence at client sitesDocument all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution detailsAssist with workstation deployments, system maintenance routines, updates, and peripheral setupFollow MSP best practices around documentation, user communication, and troubleshooting methodologySkills You’ll Need:2–4 years of experience in help desk or desktop support roles.Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites.Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.MSP or multi-client environment experience strongly preferred.Excellent customer service and communication skills.Ability to handle challenging situations calmly and confidently.Valid driver’s license and ability to travel to client sites.CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not requiredReady to Apply?Quick apply with your resume ORGet a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-LL61QMBS6/landing?u=1182753