Sea Freight Import

on: MilanSubsidiary: Rohlig Italia S.p.A.Country: ItalyStart: ASAPShaping the Future of Logistics- Your Career Starts at RöhligWhether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.At Röhlig Italy, our team of 55 experts operates from four locations: Milan, Bologna, Turin, and Verona. Working at Röhlig means embracing an international environment. Every day, team members around the world collaborate to develop tailored logistics solutions for our customers. Driven, forward-thinking professionals find numerous opportunities to play a meaningful role in this process. Flat hierarchies, a positive and collaborative work environment, strong opportunities for personal development, and long-term career planning provide the foundation for your success.Execute sea import shipments in a timely manner as per customer requirements and ensuring customer satisfaction, whilst meeting local legislative requirements and the company procedures and objectives.What you will do:Specific duties including, but not restricted to:Communication with customer, booking organization with Rohlig origin offices, customer service.Receipt of pre-alerts from export country within required Global Business Objective.Ensuring consol and shipment is registered in the operational system.Ensures if cargo is hazardous that systems and documents are completely correctly and all stakeholders are advised of the hazardous nature.Send import pre-alerts to consignee and external brokers If applicable.Initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo.Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as Service Exception Reports with a view to preventing recurrence.Report Import Cargo arrival to Customs as required by local legislative requirements.Liaise with Carrier upon arrival; collect relevant shipping documents scanning them into eDocs in EDI.Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary.Expedites Import clearance (Customs, Quarantine, MAF etc where required) in line with local legislative requirements.Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company's Global business objectives.Where delivery is required provide complete and necessary information to internal/external suppliers to arrange timely movement of cargo.Where required arrange movement of cargo back to warehouse for deconsolidation.Handling Claims and Cargo discrepancies per described procedures QP 300.Ensure Cargo consigned to bank or cargo subject to Original Bill of landing is released only when the required documentation is obtained and is in our possession.Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external.Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency.Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements.Adheres to internal quality shipments handling based on company's KPIAdhere to the company procedures regarding workplace health & safety.What you bring:In Depth Knowledge of Import operationsFluent English language, both written and spokenGood geographical knowledgeKnowledge of claims handling proceduresExcellent oral and written communication skillsAble to create good relationship with Rohlig origin offices and with local customerHigh level of accuracyHighly motivatedEnjoys working as part of a teamGood user knowledge of MS Office, Experience in Cargosoft/EDIWhat we offer you:Flat hierarchies, flexibility, Hybrid remote job model.Lunch ticket.Employee lunch / dinner together and periodic buy food for staffFlexible working timeFree parking for Employees carsA pleasant and friendly work environment. Considerable opportunities for personal development and long-term career planning will be the foundation of success.Apply now and shape the future of logistics with us!Send your application at the following email address: carlo.tamagna@rohlig.comFor further information about the position or the application process, please reach out to Carlo Tamagna, Chief Financial Officer Italy & Spain.More information on www.rohlig.com.