Technical Support Engineer

Technical Support Engineer – Exciting Opportunity in Telecommunications & Broadband SupportAre you a proactive problem-solver with a passion for technology and customer service? Join a dynamic team as a Support Engineer, where you'll support cutting-edge cable, telecom, and broadband products, making a real impact for clients worldwide. This full-time, salaried role offers a competitive salary of $65,000-$75,000, with flexible hours once trained. Be part of a company that values a family-like atmosphere, career growth, and employee well-being.What You Will Do:Support the compnay's expanding customer base with set-top boxes and broadband equipment, ensuring seamless operation from headend to customer premises.Handle technical support via phone, email, remote assistance, or onsite visits.Escalate complex issues to engineering or deployment teams when necessary.Contribute to creating customer-facing documentation like user guides, FAQs, release notes, and product manuals.Demonstrate product knowledge during on-site or remote support and assist in technical sales and demos.   Required Skills:Minimum 3 years of experience supporting broadband CPE products in an engineering or customer support capacity.Strong knowledge of managed network devices (routers, gateways) and CMTS architectures.Understanding of IPTV set-top boxes, especially Android TV, with helpful familiarity of Apple TV, Roku, Amazon Fire.Wi-Fi experience and PON/WiFI/XGS-PON technologiesExperience with IP protocols including TCP/IP, RTSP, UDP, Multicast, and Unicast traffic.Excellent interpersonal and written communication skills, particularly in customer-facing roles.Proficiency in Microsoft Office and familiarity with online collaboration tools like Teams, OneDrive, Dropbox, and FTP.Strong analytical skills and a proactive, self-motivated attitude, ready to take initiative and learn new skills.   Nice to Have Skills:Experience with cable TV systems, Android operating systems, and support for streaming environments.Spanish language skills for supporting Latin American customers.Knowledge of CRM ticketing systems and network management tools.Some college coursework in technology, engineering, or business; associates degree or relevant certifications are a plus.   Other Requirements:Ability to work in a fast-paced environment with some flexibility for extended hours during firmware deployments or urgent support needs.Willingness to work in-office five days a week.Background check required for onboarding.   This is your chance to join a company that truly cares about its employees, providing a family-like culture, growth potential, and a chance to make a difference in the evolving tech landscape. If you’re ready to take on challenges, learn new skills, and grow with a supportive team, apply now and start your journey with us!