Guest Service Representative

Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: • Provide the highest quality of service to the customer at all times • Promptly and effectively handle guest complaints and requests • Check guests in and out efficiently and in a friendly manner • Post guest charges and compute guest bills collect payment and make change for hotel guests • Follow all cash handling procedures as required • Handle guest mail and messages per established procedures • Develop a thorough knowledge of room locations room rates amenities and selling strategies • Take reservations on property • Block rooms and handle special requests • Monitor room availability • Handle safe deposit boxes used by guests per established procedures • Keep lobby and desk area clean and presentable • Have a thorough knowledge of emergency and security procedures • Offer and properly handle requests for wake-up calls • Ensure all rooms are check in property and a valid and working form of payment is collected • Communicate with incoming staff and management by logging pertinent information in the pass on log • Keep maintenance informed of all maintenance needs • Must wear proper uniform at all times in accordance with Standards • Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: • Must be able to complete all required training in timely manner as required by the brand • Participate in daily and weekly team meetings • Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals • Process guest arrivals and departures including all necessary payments. • Handle & coordinate room assignments and pre-arrivals. • Handle guests concerns. • Offer referral for services and handle requests for information. • Handle and store guest luggage. • Assist with the check-in and check-out of groups and tours • Answer switchboard with standards of proper telephone etiquette • Communicate with housekeeping on any issues guest request early arrivals late departures • Perform all duties as indicated in the shift checklist report • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. • Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). BehaviorsPreferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest MotivationsPreferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. • Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. • If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Work schedule8 hour shift Supplemental payBonus pay BenefitsHealth insurance