Customer Quality Coordinator

JOB POSTING: Customer Quality CoordinatorFounded in 1986, Global Technology, Inc. is a fully integrated automotive firm supporting a diverse portfolio of automotive manufacturing and supply operations.Position Overview:Global Technology, Inc. is seeking a proactive and customer-focused Customer Quality Coordinator to support customer quality activities within the automotive industry. This role serves as a key representative of the company and primary liaison between customers, production plants, and internal teams to ensure timely resolution of quality concerns and ongoing customer satisfaction.The Customer Quality Coordinator will be responsible for organizing and managing customer quality activities including containment actions, sorting coordination, quality documentation, customer communication, corrective actions, and continuous improvement efforts. This individual must possess strong technical problem-solving abilities, excellent organizational skills, and the ability to respond effectively in high-pressure customer situations.This is a hands-on and evolving role requiring a self-directed individual capable of helping build and strengthen quality processes while maintaining strong customer relationships and supporting operational quality needs. No two days are the same, and success in this role requires adaptability, urgency, professionalism, and strong follow-through.Responsibilities:Serve as the primary quality contact for assigned customers and local OEM plants.Represent the company professionally while building and maintaining strong customer relationships.Interface with customers and production operations on quality-related issues.Coordinate and manage customer containment activities, including 24-hour response requirements.Guide warehouse operations on customer-specific quality requirements and monitor rejects, sorting activities, and disposition of non-conforming material.Conduct and oversee on-site sorting and containment activities.Participate in customer quality meetings, warranty reviews, and ongoing issue resolution discussions.Attend warrant reviews for local OEMs. Monitor and maintain customer quality portals and reporting systems.Participate in Root Cause Corrective Action activities utilizing 8D and other structured problem-solving methods.Analyze non-conforming reports, returned product, rejects, and quality data to identify trends and recommend corrective actions.Implement and support methods and procedures for inspecting, testing, and evaluating product precision and accuracy.Work on problems where analysis of data requires evaluation of identifiable factors and exercise judgment within defined practices and policies to determine appropriate actions.Assist with additional quality, operational, and customer support activities as assigned.Physical Demands:Must be able to occasionally travel to customer sites, domestic, and international.Qualifications:Associate degree, technical certification, or equivalent work experience preferred. Previous experience in automotive manufacturing, customer quality, supplier quality, quality coordination, or related manufacturing environments preferred. Experience supporting PPAP documentation and submissions for automotive customers preferred. Familiarity with APQP activities, PFMEA improvement initiatives, and automotive quality systems preferred.Exposure to continuous improvement initiatives related to quality, delivery, and cost performance preferred. Familiarity with corrective actions, 8D problem-solving methods, and customer quality requirements preferred.Strong customer service and relationship-building skills. Ability to manage multiple priorities in a fast-paced, high-pressure environment. Strong organizational, communication, and follow-through abilities. Technical aptitude with the ability to understand quality processes, inspections, and problem-solving methods. Basic understanding of engineering drawings, technical specifications, and quality inspection processes preferred. Proficient in Microsoft Office, including Excel, Word, and Outlook.Global Engineering Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.Candidates must be eligible to work in the U.S. on a permanent basis. Global Engineering Resources, LLC participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees.