IT Help Desk Technician I - MacOS and Apple

Location: Las Vegas, NV only. Daily onsite requirementAbout SwitchAt Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.The Role: IT Help Desk Technician I - MacOS and AppleThe IT Help Desk Technician I provides first-level technical support to Switch team members, with a strong focus on supporting Apple/macOS environments. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas.What You’ll DoProvide first-level technical support by phone, ticketing system, and remote toolsTroubleshoot macOS, Apple hardware, email, and application issues, along with Windows systems as neededMonitor the help desk queue and resolve tickets based on priority and order receivedEscalate issues that fall outside documented procedures or access levelsSet up and deploy Apple devices (MacBooks, iMacs), peripherals, and standard softwareConfigure and support Windows workstations as part of a mixed-OS environmentCreate, modify, and disable user accounts in Active Directory (or equivalent directory services)Assist with employee onboarding and offboarding IT tasks, including Apple device provisioningDocument issues, resolutions, and internal procedures in the ticketing systemWhat We’re Looking ForFollows documented processes and asks for help when neededCommunicates clearly and professionally with internal customersTakes ownership of assigned tasks and follows throughWorks well as part of a support teamPays attention to detail when documenting work and configuring systemsProvides consistent, reliable customer serviceWhat You’ll BringHands-on experience supporting macOS and Apple hardware (required)Experience in mixed environments supporting both macOS and Windows systems (preferred)Familiarity with device management tools (e.g., Jamf, Intune, or similar) is a plusBasic knowledge of Active Directory or identity management systemsExperience using a help desk ticketing systemAbility to troubleshoot common hardware and software issues across platformsCompTIA A+ certification strongly preferredAdditional certifications such as Apple (ACSP), Network+, Security+, ITIL, or Microsoft are a plusValid driver’s license and reliable transportation for on-site work2+ years of experience in an IT support or help desk roleWhy Switch?A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment. Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a DifferenceThis is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.Apply Now and Let’s Build the Future Together.