Customer Service Specialist

Founded in 2011 and headquartered in Belding, Michigan, Flat River Group, LLC is a leading end-to-end ecommerce partner that works with vendors to take their businesses to the next level by accelerating ecommerce sales growth. We sell a variety of product categories as a 1st Party Seller, including toys, games, pet, sports & outdoor, home and patio, lawn & garden. Flat River Group has experienced incredible growth over the years, and we now have 4 US-based distribution facilities.We are seeking a Customer Service Specialist to ensure exceptional customer service experiences across various platforms for Flat River Group, Greater than Games, and Synapses Games brands. By providing timely responses to customer inquiries, this candidate will control the start to end communication with a customer.The ideal candidate will have excellent communication skills, a customer-focused attitude, and a knack for resolving inquiries with patience and professionalism. A detail-oriented approach, strong organizational skills, and the ability to collaborate effectively with teammates are essential. This candidate will need to be enthusiastic about learning our products and games and dedicated to delivering a great customer experience.Education And ExperienceHigh school diploma or equivalent required.2+ years of experience in customer service, digital communication, and/or data entry/administrative experience required. Flat River Group Offers You…Competitive compensation package (rate commensurate with experience).Comprehensive benefit package including medical, dental and vision plans upon hire with flex spending/health savings account options.Company-paid group life insurance policy.Company-paid short-term disability insurance.Paid Time Off Paid holidays.Paid maternity leave.401(k) with Company match, immediately vested upon hire.Tuition reimbursement program.A challenging yet rewarding career with opportunities for growth within the organization.Responsibilities And DutiesProvide timely and professional assistance to customers' inquiries on multiple platforms, including Zendesk, Shopify, Shipstation, and more.Collaborate with internal teams to identify and implement solutions for resolving customer service issues.Review customer orders, verifying pricing, part number, and customers’ names.Contact customers to confirm order and communicate expected delivery date. Offer in-stock items to customers when items are backordered. Problem solve customer issues concerning missing product parts and determine appropriate replacements.Organize and ship replacement parts using Shipstation and internal inventory systems.Perform other related duties as required.Required Skills And AbilitiesExcellent communication skills, with strength in conflict resolution and customer satisfaction.Ability to resolve issues promptly and effectively.Keen attention to detail and reading comprehension.Strong organizational, time management, and project management skills.Proficient with Microsoft Office Suite, namely Microsoft Excel.Ability to work independently and in a team setting.Physical RequirementsAbility to sit for extended periods while working at a desk or computer.Capability to move around for tasks that require mobility.Excellent vision and hearing skills to perform job responsibilities effectively through in person, telephone, and written communication.Capacity to engage in verbal communication, actively listen, and respond appropriately.Must be able to lift up ~10lbs.Ability to occasionally bend, twist, stoop, and reach.