Customer Service Representative

Full Job DescriptionWe are searching for a detail-oriented and personable office assistant. Your main responsibility will be supporting our agents by helping walk-in customers, taking phone calls, checking emails, calling late payments, collecting information, answering questions and directing customer inquiries to the appropriate person. Job seekers should be organized professionals who bring positive, problem-solving energy to the office.ResponsibilitiesAnswer phone calls and respond to emails to help customers solve problems quickly and direct their inquiries to the right personPerform administrative duties, such as organizing paperwork, filing and distributing office mail, to ensure our office runs efficientlyCall customers with late payments and process billing informationCollect complete and accurate information from customers calling to get insurance quotesAdapt to the team needs and assist with other projects as neededQualificationsMust have high school diploma or GED, some college experience preferredPossesses basic computer skills such as word-processing and the ability to use Microsoft Word & ExcelWilling to obtain insurance license (training and exam fees paid by agency)Proven track record of strong organizational skills, problem-solving skills, and communication skills, both written and verbalPrior experience in customer service or insurance industry preferredInsurance Experience Helpful But Not Required.Work Location: In-office in Kewanee, ILJob Type: Full-time