Sr. Operations Manager at Amazon.com Services LLC Ocala, FL

Sr. Operations Manager job at Amazon.com Services LLC. Ocala, FL. DESCRIPTION Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. RESPONSIBILITIES Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable the functional area and ultimately the FC to meet and exceed the business plan. Be responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments. Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as provide needed support and resources for other staff initiatives. ADDITIONAL JOB ELEMENTS Lift and move totes up to 49 pounds each. Regular bending, lifting, stretching and reaching both below the waist and above the head. Walk in the FC and around area with great frequency; facilities are over a quarter mile in length. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air‑conditioned. Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation). BASIC QUALIFICATIONS Work flexible hours as business demands, including overnight, weekends and holidays. Bachelor’s Degree or 2+ years Amazon experience. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. Prior experience with performance metrics, process improvement and Lean techniques. Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. #J-18808-Ljbffr