Application Production Support

Production Support AnalystApex Systems has an immediate opportunity for a Production Support Analyst to join one of our largest Financial clients in the region. This is a 6 month contract to extend opportunity located in Baltimore. We are searching for someone who has 3-5 years of experience in a production support/applications support environment. This person should also have experience with SQL and Windows/Linux and utilized a ticketing system.Position RequirementsResponsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels.Able to perform investigation and resolve issues leveraging available tools and documentation.Partners with global team members and escalate issues within the team, regionally and to other parties as needed.Communicate with vendors as part of troubleshooting and issue resolution.Leverages ServiceNow, including team dashboards, to resolve incidents within policy standards.Performs root cause analysis of issues and partners with our vertical support teams as needed.Analyze performance trends and crafts action plans to address potential impacts.Actively helps team members and makes suggestions to improve practices.Performs a range of assignments related across applications.Accountable for your own work and effective coordination of process and information with others.Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments but minimal mentoring thereafter.