Hotel Front Office Manager

Company Description Vail's Mountain Haus, located along Gore Creek at the Covered Bridge in the heart of Vail Village, offers luxury hotel accommodations with unmatched convenience. Guests enjoy proximity to world-class skiing, dining, and shopping, all within steps of the property. Combining upscale amenities with a picturesque setting, Vail's Mountain Haus provides a welcoming retreat for travelers seeking an exceptional mountain experience. Known for its dedication to service, the property represents the gold standard of hospitality in the region. Role Description We are seeking an experienced and customer-focused Hotel Front Office Manager to join our team at Vail’s Mountain Haus. This is a full-time, on-site role located in Vail, CO. The Hotel Front Office Manager will oversee daily front desk operations, ensure guest satisfaction, manage staff schedules, and handle administrative duties. Responsibilities also include monitoring and improving customer service standards, addressing guest concerns, and collaborating with other departments to maintain a seamless guest experience. Qualifications Strong experience in Office Administration and Front Office managementProficiency in ensuring Customer Satisfaction and delivering excellent Customer ServiceExceptional Communication skills, both written and verbalProven leadership and team management abilitiesDetail-oriented with strong problem-solving and multitasking capabilitiesExperience in the hospitality industry is highly preferredBachelor's degree in Hospitality Management or a related field is a plusProficiency with hotel management software systems is advantageous