Collections Analyst (Temporary)

Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers.What You’ll Be DoingMonitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policyInfluence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO)Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programsFacilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the accountApply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as neededCommunicate risks and key account information or behavior changes to leadership and cross-functionally as appropriateRecommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval Prepare weekly 60+ Day past due report commentary for leadership visibilityParticipate in collection projects which improve collection results, DSO and delinquencyCollaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practicesMake recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivablesKeep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deteriorationParticipate in the fostering of teamwork and collaboration built on mutual accountability and respect.What You’ll Bring To The TeamBachelor’s or Associate’s degree in a relevant field, or 2-3 years of proven experience in commercial collectionsSAP experience preferredStrong problem analysis and solving skillsStrong communication skills, both written and verbal. Ability to effectively articulate and “tell the story” to all audience levels and influence othersDemonstrated process improvements and innovative thinking skillsProven collection skills, negotiation skillsAbility to professionally manage difficult customer communicationsStrong Excel skills including formulas, graphs, pivot tables, and linked spreadsheetsAbility to contribute to objectives & goalsRelates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortablyCan effectively cope with change; can shift gears comfortably, handle risk and uncertaintyTrack record of working effectively with peers throughout the organizationDrives business results through clear communication and collaborationWell-organized, extreme attention to detail and a self-directed individualStrong work ethic, unquestionable integrity