Admissions Services Assistant

divh2Admissions Services Assistant/h2pProvides front?line support for the Office of Admissions as the primary point of contact for walk?ins and callers. Creates a welcoming, professional environment for prospective students, families, and visitors while delivering friendly, efficient, and accurate customer service in person, by phone, email, and through system interactions./ppTypical Duties/Job Duties - Provide front?line customer service for the Office of Admissions by: Serving as the primary point of contact for callers and visitors. Greeting students, families, faculty, staff, and guests in a professional, service?oriented manner. Answering and routing calls on a multi?line phone system and providing accurate information. Responding to inquiries regarding admission requirements, application status, deadlines, and general ASU information. Maintaining a welcoming and customer?focused office environment. Updating phone training materials and managing holiday/out?of?office messages for the main Admissions line. Support admissions processing to ensure accuracy and compliance by: Assisting with application processing tasks, including data entry, document indexing, and record updates. Maintaining confidentiality of student records in accordance with FERPA and university policies. Using admissions, CRM, and related university systems to retrieve and relay accurate information. Logging interactions in Salesforce accurately and promptly. Contribute to efficient office operations by: Helping maintain admissions communication tools, shared calendars, and voicemail systems. Assisting with basic reporting, data tracking, and spreadsheet updates. Operating standard office equipment, including computers, printers, scanners, fax machines, and multi?line phones. Managing facility requests. Maintaining material inventory for Admissions Counselors. Perform cash management and reconciliation duties by: Receiving, processing, and receipting cash, check, or credit card payments for application fees. Verifying fee amounts, preparing receipts, maintaining daily logs, and balancing payments with receipts. Depositing funds as directed by Student Accounts/Bursars Office. Following cash?handling procedures established by ASU and the Texas Tech University System. Carry out additional responsibilities as needed by: Attending training sessions, seminars, and meetings. Assisting with special projects, events, and peak processing periods. Providing backup support to other admissions team members. Performing other duties that support the mission and goals of the Office of Admissions./ppKnowledge, Skills and Abilities - Knowledge of: General office procedures and practices. Spelling, grammar, and punctuation. Word processing, spreadsheet, and database software. Strong organizational and communication principles. Skill in: Operating computers and online systems relevant to the assignment. Oral and written communication. Interpersonal relations and providing customer service. Ability to: Perform basic mathematical calculations. Organize, prioritize, and complete tasks accurately and on time. Work with strong attention to detail. Operate a variety of office equipment, including multi?line phone systems./ppMinimum Qualifications - High school diploma or equivalent. Three years of experience working in an office environment with significant customer service responsibilities. Experience using standard office equipment, including computers, spreadsheets, calculators, fax machines, photocopiers, and multi?line phone systems./ppPreferred Qualifications - Some college coursework or higher education./p/div