Client Operations Manager

Job summaryAs a Client Operations Manager at Transportation One, you’ll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution, customer communication, and operational performance.You’ll coach team members, manage workloads, resolve escalations, and partner closely with Sales, Procurement, Pricing, Accounting, and Operations leadership to support customer success and operational efficiency.This is a hands-on leadership role for someone who enjoys developing teams, solving problems quickly, and making a direct impact on customer experience and operational performance.Duties and responsibilitiesLead and develop a high-performing Client Operations teamCoach team members on execution, communication, and problem solvingMaintain accountability around service, responsiveness, and operational standardsAllocate operational resources based on business and customer needsPartner with Client Sales Managers to support pod performance and workload balanceOwn customer scorecard performance across supported accountsSupport customer reviews, escalations, and operational discussionsOversee onboarding and implementation for new customer accountsMaintain SOPs, onboarding standards, and operational playbooksIdentify process improvement and automation opportunitiesPartner with Sales, Procurement, Pricing, Accounting, and Technology teams to support customer success and operational performancePartner with Human Resources on hiring, workforce planning, and performance managementAdditional duties may be assigned by supervisor.Minimum QualificationsBachelor's degree preferred5+ years of freight brokerage or 3PL operations experience with strong exposure to customer operations, account support, or operational leadershipPrior leadership experience with proven ability to coach, develop, and manage high-performing teamsStrong operational mindset with understanding of how execution impacts customer growth and profitabilityStrong customer-facing communication and relationship management skillsExperience managing operational performance through KPIs, reporting, and TMS/CRM systemsStrong analytical, organizational, and problem-solving abilitiesAbility to thrive in a fast-paced, high-accountability environmentProfessional communicator who can navigate escalations and difficult conversations effectivelyAmbitious, growth-minded leader interested in long-term operational leadershipWorking conditionsGeneral office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.Onsite presence at Transportation One's Chicago HQ is required.EEO StatementTransportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.