Employment Services Coordinator
The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage.What You Will DoAs an Employment Services Coordinator (ESC), you will be part of the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker (ADW) Training and Technical Assistance (TTA) Unit. This unit supports the WIOA ADW Program across Ohio’s 20 local workforce areas. You will report directly to the WIOA ADW Program Supervisor.The WIOA Adult and Dislocated Worker programs provide training and employment services to job seekers, while the Training and Technical Assistance Unit offers guidance, training, and support to staff in the local areas.In this role, you will focus on learning, understanding, and applying WIOA ADW policy, which is essential for delivering effective training and technical assistance. You will also begin developing case management skills using the state’s case management system, ARIES.Your Responsibilities IncludeMonitor and respond to email inquiries in the Workforce Innovation and Opportunity Act (WIOA) Mailbox (wioaqna@jfs.ohio.gov) Research and interpret local, state and federal policies and procedures, Ohio Revised Code, Ohio Administrative Code, training webinars, and desk aidesAnswer incoming calls from the JFS phone system and provide appropriate assistance and informationDeliver training sessions, either virtually or in person, on a monthly, bi-monthly, quarterly, or as needed scheduleCreating, updating, and improving training modules and reference materials using PowerPoint, Articulate 360, Storyline 360Respond to legislative inquiries and program-related complaintsAssist local areas with ARIES requests such as data entry, backdates, and data validationPerform other duties as assignedRecommended SkillsStrong written and verbal communicationHigh attention to detailExcellent organizational skillsPublic speakingPresentation deliveryCreating interactive presentationsUnderstanding and interpreting policies, procedures, and guidanceCritical thinking and solution developmentNavigate a computer and technologyKnowledge of Microsoft PowerPoint, Word, Microsoft Teams, Articulate 360, or similar platformsExperience with Case Management SystemsTeam playerAbility to multitaskKey ResponsibilitiesFast‑paced, high‑volume unit with limited downtimeBalance of approximately 50% collaborative work and 50% independent workFrequent reading and interpretation of local, state, and federal policiesRequired research into how WIOA services function within the case management systemRegularly asked questions requiring varying levels of research and analysisCoordination with multiple units and offices to support training activities and respond to inquiriesPreparation and delivery of training modules based on policy requirementsTraining needs fluctuate and may vary week to weekSchedule: Full-timeHours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Location: Dayton - 6680 Poe Avenue, Dayton, OH 45414TravelTravel will be required for this positionOvernight stays may be requiredPN(s): 20033583Option 1The ideal candidate, at minimum, must have the following:18 mos. trg. or 18 mos. exp. in state & federal regulations governing implemented training &/or employment programs;AND 18 mos. trg. or 18 mos. exp. in public relations; 18 mos. trg. or 18 mos. exp. in human resources training & development programs;AND 6 mos. trg. or 6 mos. exp. in labor market data & employment trends;AND 3 mos. trg. or 3 mos. exp. in manpower planning;AND 3 mos. trg. or 3 mos. exp. in operation of computer terminal &/or personal computer. Option 2Equivalent of minimum class qualifications for employment noted above.Tips For Your ApplicationWhen completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 31. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 31Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Hourly$27.92$29.22$30.55$31.88$33.52$35.15$36.90Annual$58,074$60,778$63,544$66,310$69,722$73,112$76,752Months of EmploymentAt Hire6 Months18 Months30 Months42 Months54 Months 66 Months OrganizationJob & Family ServicesAgency Contact Name and Informationodjfscareers@jfs.ohio.govUnposting DateMay 10, 2026, 11:59:00 PMWork LocationJFS Dayton CC/PCPrimary LocationUnited States of America-OHIO-Montgomery County-VandaliaClassified IndicatorClassifiedPrimary Job SkillCustomer ServiceTechnical SkillsCommunicationsProfessional SkillsAttention to Detail, Customer Focus, Listening, Responsiveness, Verbal Communication, Written Communication, ConfidentialityAgency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day.