MedSpa Patient Care Coordinator / Spa Administrator- Bilingual

Job Description MedSpa Patient Care Coordinator / Executive Assistant-BilingualBody Contouring Clinic – Neveskin & T-ShapeLargo, MDSalary: $60,000 – $73,000 per year (DOE)Job Type: Full-TimeLocation: Largo, MD About the PositionWe are seeking a bilingualMedSpa Patient Care Coordinator / Executive Assistant to support our growing body contouring clinic specializing in Neveskin and T-Shape treatmentsThis role is ideal for someone who excels at patient communication, scheduling, and medspa operations. You will help ensure smooth day-to-day clinic operations while delivering an exceptional experience for every client.If you enjoy working in aesthetics, wellness, or medical spa environments and thrive in a client-focused and organized role, we would love to meet you.Key ResponsibilitiesPatientScheduling & Front DeskAnswer incoming calls and respond to client inquiriesSchedule, confirm, and manage client appointmentsMaintain daily clinic scheduling and appointment flowCheck clients in and out for treatmentsMaintain a welcoming, professional spa environmentClient Communication & ExperienceEducate clients about Neveskin and T-Shape body contouring treatmentsProvide information on pricing, packages, and promotionsFollow up with clients after treatments when neededAddress client concerns and ensure a high level of customer satisfactionClient Records & ComplianceMaintain accurate client records in CRM or booking systemsEnsure intake forms, waivers, and consent forms are completedAssist clients with Good Faith Exam documentation when requiredMaintain strict confidentiality of client informationTechnician & Treatment CoordinationCoordinate technician schedules and treatment roomsCommunicate client preferences and treatment details to staffEnsure treatment rooms and equipment are properly preparedSupport efficient workflow between technicians and clientsSales & Client RetentionEducate clients about treatment packages and membershipsPromote specials and seasonal offersEncourage follow-up appointments and treatment plansTrack bookings, packages, and daily salesInventory & OperationsMonitor spa inventory and order supplies as neededTrack equipment usage for Neveskin and T-Shape devicesEnsure sanitation and safety standards are maintainedMarketing SupportAssist with social media promotions and campaignsEncourage satisfied clients to leave reviewsSupport marketing events and promotions for the clinicQualificationsExperience as a MedSpa Receptionist, Patient Care Coordinator, Spa Administrator, or Medical Office Coordinator preferredBackground in medspa, aesthetics, dermatology, plastic surgery, wellness, or spa environmentsStrong customer service and phone communication skillsExperience with CRM or scheduling systemsAbility to multitask and manage appointments efficientlyHighly organized, dependable, and detail-orientedBilingual English/SpanishWhy Join Us? Competitive salary up to $73K (DOE) Work in a growing medical aesthetics and body contouring clinic Opportunities for career growth as the business expands Collaborative and supportive leadership teamEmployee treatment discounts