Administrative Assistant

Customer Support SpecialistKey ResponsibilitiesCustomer Support & CommunicationServe as the primary point of contact for customers regarding order status, repair updates, and general inquiries.Provide timely, professional, and accurate responses to customer requests.Build strong relationships with customers by delivering exceptional service and proactive communication.Order ManagementProcess, update, and maintain customer orders from initiation through completion.Review purchase orders for accuracy and ensure all required documentation is complete.Monitor order progress and resolve discrepancies or delays by collaborating with internal teams.Ensure all order data is accurately entered and maintained in internal systems.Repair Team CoordinationWork closely with the repair team to schedule, prioritize, and track repair activities.Communicate repair requirements, timelines, and changes to both internal teams and customers.Support the repair workflow by ensuring all parts, documentation, and approvals are in place.Tracking & ReportingTrack orders, repairs, and shipments to ensure on-time delivery and customer satisfaction.Provide customers with regular status updates and detailed tracking information.Generate internal reports on order status, repair progress, and performance metrics as needed.Cross-Functional CollaborationPartner with logistics, planning, engineering, and quality teams to resolve issues and maintain smooth operations.Escalate challenges appropriately and follow through until resolution.Support continuous improvement initiatives to enhance customer experience and operational efficiency.QualificationsPrevious experience in customer service, order management, supply chain, or repair operations preferred.Strong communication skills with the ability to manage multiple priorities.High attention to detail and strong organizational skills.Proficiency with Microsoft OfficeJob Type & LocationThis is a Contract to Hire position based out of Dayton, OH.Pay and BenefitsThe pay range for this position is $20.00 - $26.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Dayton, OH.Application DeadlineThis position is anticipated to close on Apr 3, 2026.Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our peopleActalent is an equal opportunity employer.About ActalentActalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APACwith four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands.