Client Solutions Integration Manager

POSITION SPECIFICATIONS:Bachelor's degree or equivalent experience required.Minimum of 5 years of business experience required; 3 years of experience in a leadership role preferred.Customer service, project management, or sales experience required; financial services and relationship management experience preferred.Knowledge of financial services products, operations, and regulatory environment requiredStrong knowledge of market-related systems, platforms, and financial services technology (e.g., APIs, SWIFT, file transmission formats, data flows, Trust Accounting Systems) required; knowledge of Federated Hermes' systems, platforms and services preferred (e.g., EDGEnet, SS&C products such as TA2000, etc.) preferredBasic understanding of emerging technologies (i.e. blockchain, digital assets) and the operational support and servicing of financial products issued on blockchain and in a digital ecosystem preferredMAJOR DUTIES:Serve as a subject matter expert in translating client needs into integration solutions and act as the primary point of contact for initiatives (APIs, SWIFT, file transmissions, etc.).Lead client integration initiatives by overseeing onboarding and platform connectivity, while driving strategic planning, mitigating risks, and resolving issues to ensure efficient delivery and high-quality client experience.Collaborate with Sales and business leaders to gain client insight and identify new business opportunities to align with technical solutions and enhance product distribution, including digital and emerging technologiesOversee and develop a high-performing team delivering end-to-end integration support and services, including planning, requirements, testing, and implementation.Build and manage relationships with stakeholders across Sales, Relationship Management, and Technology, and with our clients, vendors, and Alliance Partners.Manage and expand relationships with current and prospective Alliance Partners by aligning business models, driving product integrations with their platforms, supporting contract and pricing discussions, and managing engagement activities such as conferences and platform connectivity.Develop and maintain integration documentation, tools, and user adoption resources.Strengthen and implement processes and controls to support products and systems, and ensure staff compliance with policies, procedures, and regulatory requirements.Coach, develop, supervise, and evaluate the performance of direct reports, and ensure they receive appropriate exposure to ongoing development/learning opportunities.HOURS/LOCATION:8:30 a.m. - 5:00 p.m. (overtime as required)Warrendale Location - Warrendale, PA 15086Hybrid location (office/remote)EXPLANATORY COMMENTS:Ability to analyze complex problems and deliver innovative, practical solutionsDemonstrated leadership skills, including the ability to motivate, develop, foster a shared vision, provide clear direction, and hold team members accountableCustomer-focused mindset with proven ability to influence, collaborate, and build relationships across teams and with internal and external clientsStrong project management and organizational capabilitiesSelf-motivated with the ability to adapt in a fast-paced, deadline-driven environment