Interlibrary Services Associate

About This RoleThe interlibrary services associate is responsible for processing day-to-day borrowing, document delivery and lending requests. This full-time position reports to the library resource coordinator and will supervise one to two student employees. To be successful in this position, you must be able to adapt to change, demonstrate excellent interpersonal communication and organizational skills, and be able to establish and maintain productive working relationships in an environment where flexibility and collaboration are essential. Responsibilities * Monitor and process incoming borrowing and lending requests. * Communicate directly with patrons and other libraries to help resolve difficult situations and ensure high-quality customer service and satisfaction. * Monitor ILL email accounts and respond to inquiries on the same day. * Operate scanning equipment and edit PDFs as needed. * Collaborate with colleagues in the library user services department as needed to ensure good customer service. * Supervise student employees, includes hiring, orientation, training and evaluation. * Coordinate with K-State's central mail to ship materials to non-U.S. libraries.About UsK-State Libraries supports the university as a next-generation, land-grant library - setting the standard for inspiring learning, creativity, discovery and engagement that positively impacts society and transforms lives in Kansas and around the world. We work to elevate academic success as an integral partner in research, learning and discovery by empowering our student employees, staff and faculty to use their own unique skills and talents. We welcome and respect all individuals by valuing and maintaining awareness of varied perspectives and experiences. K-State Libraries, as part of a public R1, land-grant university, supports and advances the teaching, research and service mission of Kansas State University. The Libraries has four physical locations and maintains a robust online environment to support teaching, learning and research. We have more than three million volumes in our collections, as well as special collections, university archives and digitized materials. Our budget supports online access to more than 200 databases and 90,000 electronic journals. Additionally, we support open access publishing initiatives. The expertise of the Libraries' faculty and staff is our greatest resource. Our dedicated staff work with the K-State community to provide services that support the mission of the university.Worksite DescriptionThis position is On-site.All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.What You'll Need to SucceedMinimum Qualifications:High school diploma (or equivalent)Three years of relevant experiencePreferred Qualifications:Understanding of resource sharingExperience with an integrated library systemExperience providing reference servicesDemonstrated strong analytical and problem-solving skillsWorking knowledge of standard computer office applications (e.g., Word, Excel, Access)Strong customer service orientationSponsorship eligibility:Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorshipHow to ApplyPlease submit the following documents:1. Cover letter2. ResumeApplication WindowApplications close on: April 10, 2026Anticipated Hiring Pay Range$18.04-$23.00 hourly ($37,527-$47,843)