Key Account Manager

Role Summary: The Key Account Manager (KAM) is responsible for managing and nurturing relationships of assigned accounts, primarily T&D utility companies, within the KAM’s assigned territory, driving growth and assuring client satisfaction. This role focuses on strategic account management to increase wallet share of clients’ budgets allotted to solutions aligned with Megger’s business objectives. The KAM directly manages high-value territorial accounts, maintains client relationships at all levels (technician to executive), and is responsible for overall quota attainment at each account. In collaboration with Regional and Strategic Account Managers, Regional Business Unit Leads, and Product Specialists, the KAM ensures alignment on global and regional initiatives, fosters customer satisfaction, and strengthens the health of the sales pipeline.Territory: New England States (ME, NH, VT, MA, CT, RI, upstate NY)Main ResponsibilitiesClient Relationship ManagementDirectly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfactionMaintain relationships with key customer stakeholders at all levels to strengthen long-term partnershipsStrategic Planning & Revenue GrowthDevelop account plans aligned with customer initiatives and company objective, identifying opportunities for growth and expansionPresent new products and/or services for upselling or cross-selling to drive revenue growth within each accountResearch opportunities for partnerships and strategic alliances to increase Megger visibility and viability internal and external to each accountCustomer Engagement & Problem SolvingRepresent the entire company portfolio to all applicable customer groups to find applications and opportunities for positioning of Megger solutionsAddress customer issues promptly and effectively to ensure satisfaction and business relationship continuityCollaboration & Cross-Functional AlignmentPartner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutionsProvide market feedback and customer insights to inform business unit strategies and product developmentSales Performance & ReportingUtilize C4C for the monitoring of key performance indicators including customer visits, calls, and emails, opportunities, and lead managementMaintain the sales pipeline for accurate forecasting and provide monthly reports for key account activity level and client satisfaction visibilityIdentify risks and opportunities within the accounts and implement corrective actions as neededExperience, Skills & Knowledge required to be successful in roleTechnical Skills/Knowledge/QualificationsSoft SkillsBA/BS Graduate or 10 years electrical field experience3-5 years’ sales experience, preferredDemonstrated experience of penetrating and growing accounts from entry level to executivelevelDemonstrated experience and knowledge of test instruments/applications used in the electric power industryFamiliarity/interest in social media, and technologies that shape ourlivesAttention to detail mentality and appreciation of product budgets and deadlines is essentialStrong communication skillsWell organized, ability to multiplex effectively across a variety of tasks/responsibilitiesAbility to effectively execute strategies under minimal supervisionStrong organizational/personal interaction skillsExperience with a CRM platform, Excel, Word, and Outlook