Director of Community & Support

Pave the path for our community and customer support initiatives and product roadmap. We're looking for an expert in customer support that can bring exceptional customer experiences to the community with today's leading edge tools! Responsibilities Define the overall community and customer care strategy for Listia. You will manage a team and also work directly with the product, engineering, and founding teams to delivery and operate our customer satisfaction initiatives. Help us get to the next level of customer satisfaction! What We're Looking For Design and implement a service model and support standards across the team Work with the product and engineering teams to develop new features and communicate user experiences Define and report key business metrics based on the business and community needs Develop a growth and management strategy for the support team to meet the needs of the business Manage and prioritize a product roadmap for features that address the needs of the community and the support team Located in the Bay Area, CA required Bonus Skills Experience with Zendesk