Contact Center Specialist

OverviewOur client, a leading financial services organization, is seeking a Contact Center Specialist to join their team. As a Contact Center Specialist, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset which will align successfully in the organization.Job DetailsJob Title: Contact Center SpecialistLocation: East Providence (Riverside), RIDuration: 6 months with the possibility of extension/conversionPay Range: $22/hr on W2ResponsibilitiesSupport a payment migration project by assisting customers through inbound and outbound communicationTrain customers on new applications and digital solutionsPerform back-office maintenance and data mining to facilitate client data migrationResearch and verify information listed in online applications for data accuracy and cleanupProvide exceptional customer service with a focus on white glove client experienceQualificationsBasic understanding of Excel and data analytics skillsExperience with customer service platforms or banking portals such as Access OptimaStrong communication and interpersonal skillsAbility to work onsite at the Riverside location from 8:30 am to 5:00 pm ETWillingness to participate in training and adapt to new software and processesWhat's in it for me?Opportunity to work on a significant payment migration project with a reputable organizationHands-on experience supporting digital transformation initiativesPotential for contract extension or conversion based on performanceCollaborative team environment with dedicated supportEngagement in a role that emphasizes customer satisfaction and professional growthBenefitsMedicalDental PlanVision Plan401(k)Weekly PayIf this is a role that interests you and you\'d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroupManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World\'s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.J-18808-Ljbffr