AC Customer Care Speciali

Job Description:We are seeking a highly organized and customer-focused Administrative Coordinator to support daily operations, ensure efficient scheduling, and deliver excellent service to both customers and internal teams.Responsibilities:Answer and manage incoming phone callsSchedule and coordinate routine maintenance appointments (comfort agreements)Confirm appointments with customers in advanceProvide real-time updates to customers regarding schedule changesCommunicate effectively with technicians about daily schedulesComplete document scanning and maintain recordsProcess permit paperwork and administrative documentationMonitor and respond to emails and mailbox correspondencePrepare and manage bank depositsEnter warranty information, invoices, and maintain accurate recordsOrder materials and track inventory needsContact customers regarding past due accounts and collect paymentsSupport business growth through customer upgrades and new client acquisitionBuild strong relationships with internal teams and external customersMaintain and update Standard Operating Procedures (SOPs)Perform additional administrative duties as assigned by managementQualifications:Proficiency in Microsoft Excel, Word, QuickBooks, and Google CalendarStrong ability to provide timely, high-quality customer serviceProven ability to upsell products or services to existing customersExcellent communication and interpersonal skillsStrong problem-solving abilities in customer service situationsFluent in English (written and verbal)Ability to manage multiple tasks and stay organized in a fast-paced environmentAdditional duties and responsibilities as assigned by managementEqual Opportunity Employer