Policy Billing Representative

Policy Billing Representative - Lansing, MIPay: $17.00/HRLocation: Lansing, MISchedule: Flexible hours between 8:00 AM and 6:00 PMDo you have a strong background in billing or finance and a passion for customer service? Join our team as a Policy Billing Representative and contribute to a collaborative, detail-driven environment that values your expertise.Key Responsibilities:Handle billing inquiries from agents and policyholders, including invoices, payments, and account activity.Review, process, and approve policy cancellations, reinstatements, and payment arrangements following state regulations and guidelines.Reconcile accounts to troubleshoot discrepancies and provide accurate account histories.Interpret and analyze premium billing data to resolve complex issues.Process pay-by-phone transactions to expedite posting and ensure accuracy.Approve and manage pay plan changes and manual billing exceptions.Communicate professionally through correspondence, resolving customer complaints and inquiries.Coordinate payment adjustments and allocations for accurate financial records.Perform high-level account reconciliations across various billing platforms.Collaborate with internal teams on audits, upgrades, and special projects. Qualifications:Education:High school diploma or GED required; Associate's degree in Accounting, Finance, Business, or related field preferred. Experience:2+ years of customer service experience in billing, finance, or insurance, orBachelor's degree with at least 1 year of related experience. Skills:Strong customer service skills, both written and verbal.Experience with multi-line phone systems.Proficiency in Microsoft Excel and financial systems.Analytical and problem-solving skills with attention to detail.Ability to manage priorities in a fast-paced environment. Why Join Us?Pay: Competitive at $17.00 per hour.Schedule: Flexible work hours between 8:00 AM and 6:00 PM.Growth Opportunities: Build your career in a supportive, professional workplace. Apply today or give us a call at (517) 855-2020 to learn more.Make an immediate impact by providing exceptional service and expertise in billing operations!Job Type: Full-timePay: $17.00 per hour