Knowledge Manager

Location: Washington DC Clearance Required: Secret Clearance **Contingent on Contract Award for a Federal National Security Agency** Required Qualifications: ITIL Intermediate Level Certification (state exam) Experience aggregating/managing knowledge at enterprise IT level Experience transforming artifacts to Tier 0/FAQs reducing incidents/service requests Experience identifying new incident/service request categories for ITSM portal Experience vetting/reviewing legacy knowledge for transfer to new KM system Preferred: Federal TO/contract KM experience delivering Tier 0/FAQs Strategic content creation/optimization/deployment experience across large orgs Experience managing KM content & portals (customer and B2B) Knowledge Management Certification (state certification) Experience implementing User/Human-centered design in portals/interactions Relevant educational degree