Collections Specialist (Columbus)

MULTIPLE OPENINGS! APPLY NOW FOR CONSIDERATION!We are seeking a motivated and detail-oriented Collections Agent to support recovery efforts across third-party accounts, including credit cards, student loans, and commercial collections. This individual will be responsible for managing a portfolio of accounts, driving timely payments, and maintaining strong communication with clients while meeting performance goals.Key Responsibilities:Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection effortsContact debtors via phone, email, and fax to discuss account status and secure paymentNegotiate payment plans, settlements, and payoff deadlines in alignment with company policiesProcess requests for authorization hold removals and ensure timely follow-upUtilize skip tracing techniques to locate hard-to-reach individualsInvestigate and resolve billing discrepancies, disputes, and client concernsMonitor aging reports to ensure timely collection and accurate account status updatesMaintain detailed and accurate records of all collection activities and communicationsBuild professional, trust-based relationships with clients to encourage repayment and prevent future delinquenciesOvercome objections and provide solutions to facilitate payment, including suggesting alternative payment optionsQualifications:Experience in third-party collections (credit card, student loan, or commercial collections preferred)Strong negotiation and problem-solving skills with the ability to handle objections effectivelyExcellent written and verbal communication skillsAbility to work in a fast-paced, metrics-driven environment and meet monthly performance goalsHigh level of professionalism and ability to remain calm under pressureStrong attention to detail and organizational skillsExperience with skip tracing tools and techniquesAbility to assess financial situations and determine appropriate repayment solutionsProven track record of meeting or exceeding collection targets