Sr. Program Manager - Implementation
For our client, we are seeking a Sr. Program Manager - Implementation to join the team of a leader in the Finance & Insurance space. This role will lead complex implementation programs that support customer onboarding and successful delivery in a SaaS-driven financial services environment. The position serves as the central coordinator across internal teams and customers, helping ensure clear communication, disciplined execution, and smooth transitions from kickoff through launch. It will also play a key role in identifying risks, managing dependencies, and keeping projects on track to meet business and customer objectives.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $115,000 – $140,000 annually
Responsibilities:
Lead multifaceted implementation programs with comprehensive project schedules Serve as the main point of contact for customer expectations and communication Coordinate cross-functional tasks involving Delivery, Technical Services, and Product teams Analyze and mitigate implementation risks through proactive evaluations Facilitate customer meetings for implementation progress and decision-making Manage project workflows and issue resolution using ticketing systems Develop and maintain documentation throughout the project lifecycle
Qualifications:
3-6 years of experience leading implementation programs or customer onboarding in SaaS, fintech, or banking technology Bachelor's degree in Business, Project Management, Information Systems, or a related field Advanced experience managing customer onboarding initiatives Proficiency in project scheduling, risk management, and stakeholder coordination Strong written and verbal communication skills with direct customer engagement experience Familiarity with Jira, Smartsheet, or similar project management tools
Benefits:
Remote-first work environment Unlimited paid time off 401(k) plan with employer matching Diverse and inclusive company culture Opportunities for professional growth and development Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.