IT Systems Support Specialist

Application Deadline: 05/24/2026Job SummaryThe IT Systems Support Specialist is responsible for providing frontline support across clinical and administrative systems in a healthcare setting. The role includes supporting EHR/EMR platforms, managing user access, troubleshooting hardware/software issues, and maintaining IT infrastructure in compliance with healthcare regulations.Hours1.0 - 40 hours per week8-hour shiftsEssential Job FunctionsProvide first- and second-level support for clinical and administrative healthcare applicationsTroubleshoot hardware, software, and network issues for end-users (e.g., nurses, physicians, administrative staff)Diagnose and resolve network, printer, and server problemsSupport EHR/EMR platforms such as Epic, Cerner, Meditech, and ExpanseMonitor system performance and perform routine IT system maintenanceAssist with software updates, patches, and backups for critical systemsManage user accounts, permissions, and access controls in compliance with HIPAATrain staff on system functionalities, security protocols, and best practicesDevelop and maintain user guides and technical documentationCommunicate effectively with technical and non-technical staff regarding IT issues and resolutionsEducate staff on new software features, system updates, and downtime proceduresDeliver individualized and group training during onboarding or rolloutsCoordinate with departments and vendors for system rollouts, upgrades, and hardware relocationsParticipate in technology implementation, testing, and integration effortsSupport organization IT projects, such as new unit openings or workflow changesEnsure compliance with HIPAA and healthcare IT security standardsRespond to and assist in mitigation of IT security incidentsMonitor and report irregularities in system access logsEnforce password policies and patching protocolsLog, track, and resolve tickets through the service desk systemTriage and prioritize issues based on urgency and impact, escalating as neededProvide frontline support for critical systems (e.g., PACS, LIS, radiology, pharmacy) Assist clinicians with login, device connectivity, and system navigationMaintain and troubleshoot onsite IT hardware including WOWs, printers, badge readers, and barcode scannersCoordinate resolution of issues involving integrated clinical and patient care equipmentRespond rapidly to IT problems in high-priority areas such as OR and conference roomsDocument incident resolutions and maintain the IT knowledgebaseGenerate and review reports on recurring issues and department-specific trendsMonitor server and network alerts to ensure uptime and performanceConduct regular maintenance on servers, VMs, and storage systemsTroubleshoot issues involving Windows/Linux environmentsManage user access through Active Directory and related systemsCreate, modify, and disable user accounts, profiles, and login scriptsSupport onboarding and offboarding processes by managing systems accessUse the organization's secure messaging platform in accordance with departmental protocols, including timely receipt and responses to communicationsPerform other duties as assignedKnowledge, Skills & AbilitiesWorking understanding of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS)Familiarity with HIPAA, data privacy, and IT security regulations within healthcare environmentsFamiliarity with Citrix and ImprivataProficiency with Windows OS, standard office software, and basic networking principlesKnowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systemsExposure to or experience with clinical application support and healthcare-specific software is preferredStrong troubleshooting skills for resolving hardware, software, and connectivity issues across clinical and administrative systemsAbility to clearly document technical procedures, known issues, and user-facing guidesEffective interpersonal and communication skills, especially when working with non-technical healthcare staffCapable of training users, supporting software rollouts, and managing access controlsHighly organized and consistent in following technical documentation and established proceduresLearn and adapt quickly within a dynamic clinical settingWork independently to manage daily support activities and escalate complex issues appropriatelyAbility to prioritize and resolve multiple support requests in a fast-paced environmentEffectively collaborate with cross-functional teams, vendors, and project stakeholders during system upgrades and technology deploymentsDeliver courteous, efficient, and professional IT support with a focus on service excellenceEffective English communication in verbal and written formCarry out organization customer service standardsSuccessfully demonstrate organization-wide performance review competenciesQualificationsDemonstrates eligibility for employment in the U.S.Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field required, OR High school diploma or G.E.D equivalent and a minimum of three (3) years of experience in Information Technology requiredExperience in IT support requiredExperience in a clinical or hospital setting preferredExperience with Thin Clients, Citrix, and Imprivata preferredExperience with clinical application support and healthcare-specific software is preferredMust possess a cell pone that interfaces with the organization's secure messaging systemBenefitsComprehensive health, dental, and vision insuranceHealth Savings Account with an employer contributionCompany paid life insuranceFree scrubs with laundry serviceFree mealsPTO401(k) retirement plan with 4% company matchTuition reimbursementWellness reimbursement Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.