Business Operations & Account Manager
About the RoleWe are a growing wholesale business looking for a reliable, detail-oriented Business Operations & Account Manager to manage accounts, drive outreach, and keep our day-to-day running smoothly. This is a hands-on role where your output is visible every single day — and where the right person will grow with us.This is not a role for someone who needs constant direction. We need someone who takes ownership, follows through, and gets things done.What You Will Be DoingManaging wholesale orders from receipt to fulfillment — accurately and on timeHandling all customer and warehouse communication via emailSending outreach emails to prospective wholesale accounts — building and growing relationshipsFollowing up with leads and managing the outreach pipelineProcessing billing and invoicing with zero errorsCoordinating with the warehouse to ensure smooth operationsHelping set up and maintain a CRM system as the business scalesSupporting general business operations as neededWhat We Need From You1–3 years of experience in operations, account management, wholesale, or a similar roleComfortable writing and sending professional outreach and follow-up emailsExperience with or willingness to learn a CRM tool (we are setting one up)Strong attention to detail — you catch errors before they become problemsYou finish what you start — if you propose it, you action itComfortable working in a small, fast-moving teamProficient in email, spreadsheets, and basic business toolsWhat Success Looks Like HereOrders processed same day, no errorsEmails answered within 2–3 hours during work hoursOutreach emails sent consistently and followed up on scheduleBilling sent accurately and on timeTasks completed without being chasedWhy Join UsSmall team — your work directly impacts the businessReal responsibility from day oneBe part of building out our systems and processes as we growClear performance expectations and a defined path to growthCompetitive compensation based on experience — with raises tied to results