Account Coordinator

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.WE ARE MONUMENTOur passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.Founded in 2003 with a sole focus on Contingent Labor programs and consulting servicesConsultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPsGlobal MSP with an ecosystem of partners spanning 50 countries and all major regionsVendor neutral model relies upon a trusted partner and supplier communityPartners with industry-leading VMS systemsMore “Gen 1” implementations than any other MSP over the last 5 years.Seamless extension of client HR, sourcing, business units, vendors and contractorsOUR SHARED VALUESEVERYONE MATTERSWE TAKE CARE OF EACH OTHERLEADERSHIP IS HERE TO SERVEHIGH-CHARACTER AND HARD WORK ABOVE ALL ELSEALWAYS KNOW WHERE YOU STANDEXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARDPosition Title: Account Coordinator Position Summary: The Account Coordinator (AC) will provide first level direct support to the Program Team, Client End Users and Vendors. The AC is responsible for performing all administrative duties associated with the Managed Service Provider (MSP). These responsibilities include maintenance tasks associated with the Vendor Management System (VMS) and reporting to ensure data integrity within the VMS. The AC will also be tasked with running scheduled reports, maintaining integrations and supporting maintenance tasks related to time and process approvals. The AC may at times run the day-to-day account operations and client operations in the absence of the Account Manager, or other Account Coordinators. He/she will be responsible for the understanding of all account service lines and how the client utilizes each unique line of service. 5-10% travel.Responsibilities:Relationship ManagementBuilds and maintains professional relationships with Hiring Managers within the client’s organizationBuild strong relationships with Supplier partnersNetwork and collaborate within Monument Consulting Account Management and other departmentsServiceFocus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processesUnderstand and drive back-end account processes (timesheets, reminders, and required reports)Update and maintain account documents (handbooks, SOPs, training decks)Responds to and resolves user issues (supplier, buyer, Monument).Ensure compliance with client procurement policies, guidelines, and processesVMS system maintenance including worker assignment details, time and expense, approval workflowResponsible for system reporting to manage data integrity within VMSPerform and track Worker and Supplier auditsUnderstand and support basic VMS and Account processesComplete work in a way as to support and exceed expected Service Level Agreements (SLAs).Supplier Partnership Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovationQualifications:0-2+ years Professional Experience and 0-1 years MSP-VMS experienceCollege Degree or equivalent work experienceExperience with and basic skills with Microsoft OfficeOutlookWordPowerPointExcel