Customer Service Representative

Yellowstone Local is proud to represent Guaranteed Plumbing & Heating, anindustry leader in residential and light commercial plumbing, drain cleaning, and HVAC servicesThis is an on-site role for someone who thrives in a fast-paced office and knows how to turn every customer interaction into a five-star experience. Whats in it for You?Hourly pay: $25 to $30 based on experienceFull-time schedule: Monday through Friday, 10:00 AM to 5:00 PMHealth insurance, Dental insurance, and Vision insurancePerformance-based bonus opportunitiesRetirement plan with 3% company matchPaid time offStable, year-round office position with a growing companyOpportunity to grow into dispatch and sales/operations support rolesWhy Youll Love It HereWork directly with a tight-knit, high-performing team that values accountability and responsivenessClear path to grow your skills into dispatching and office management supportNo fieldwork required. This is a professional office-based roleYour impact is immediate. You keep the operation running smoothly and customers taken care ofJoin a company that prioritizes service quality and customer satisfaction over shortcutsYour New RoleAnswer high-volume incoming calls and deliver exceptional customer serviceSchedule service appointments and manage customer intake efficientlyProvide pricing guidance when applicable and set clear expectationsProactively communicate with customers regarding scheduling updates or changesAssist technicians with in-field payment processing and supportPerform estimate follow-ups to help convert opportunities into booked jobsLearn and support dispatching functions as you grow into the roleOperate within CRM systems to track jobs, customers, and communicationHiring Expectations:Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 3 to 5 years of customer service or call center experience, preferably in home services or skilled tradesStrong computer skills and proficiency with Microsoft Office products, with the ability to learn and navigate CRM software quicklyExcellent communication skills, both verbal and writtenHighly organized with strong multitasking abilities in a fast-paced environmentProblem-solving mindset with a focus on customer satisfactionHigh school diploma or equivalent requiredAbility to handle scheduling, dispatch coordination, and administrative tasks with accuracyBilingual (Spanish) is a plusGeographic knowledge of our service area is a plusGuaranteed Plumbing & Heating is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue