Customer Service Representative and Job Dispatcher

Benefits:Dental insuranceHealth insuranceOpportunity for advancementPaid time offJob Summary First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.Benefits/PerksBenefits: Health insurance per diemsBase Salary + Bonus Opportunity: Performance-based commissions and bonusesTime Off: Paid holidays and accruable vacationFlexible work schedule: Can accommodate midweek appointmentsPaid New Hire Training: Onboarding includes learning alongside a trained technicianLearn a New Trade: Develop skills within the industrySupportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solvingSmall Business: Local business with an owner who works alongside the team each dayMentorship Opportunities: Ongoing training and career developmentResponsibilitiesPromptly answer incoming phone callsCaringly assist callers with their needsEffectively communicate via LiveChat, Email, and other forms of electronic communicationsAccurately schedule repair appointments based on service area and scope of workActively communicate with the Dispatch Team regarding availability and skill setsAssist other team members as needed to accomplish shared goalsQualificationsComputer and data entry proficiency (Microsoft Office and iOS)Previous Call Center/Dispatch experience preferredWorking knowledge of ServiceTitan is a plusFriendly, outgoing, and service drivenCompany Overview 24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.