IHT Customer Service Representative

Some of your Benefits 401K Match Diversity & Inclusion Sustainability & Social Commitment Personal Development Corporate Events *Candidates must be legally authorized to work in the United States without current or future visa sponsorship* We offer a comprehensive benefits package that includes medical, dental, and vision coverage, retirement savings with company match and paid time-off. Additional details will be shared during the recruitment process. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Medical is a trusted Contract Manufacturing Organization (CDMO) partner, delivering high-quality solutions from ideation and market launch to volume production for medical device and pharmaceutical companies. With proven expertise in materials and technologies, Freudenberg Medical offers an extensive range of vertically integrated capabilities: precision molding and extrusions, complex catheters, hypotubes, and coatings. Some of your Benefits 401K Match Diversity & Inclusion Sustainability & Social Commitment Personal Development Corporate Events *Candidates must be legally authorized to work in the United States without current or future visa sponsorship* We offer a comprehensive benefits package that includes medical, dental, and vision coverage, retirement savings with company match and paid time-off. Additional details will be shared during the recruitment process. Carpinteria, CA On-Site Freudenberg Medical LLC payments The expected salary range for this position is $22.00 to $27.00 hourly, depending on skills, experience, and qualifications. You support our team as IHT CUSTOMER SERVICE REPRESENTATIVE Responsibilities Respond to customer inquiries via phone, email, fax, web store, and mail in a professional and timely manner. Process and confirm domestic and international distributor orders using ERP and CRM systems. Accurately enter sales orders, prescriptions, and customer information into applicable systems. Make outbound calls to patients to support upcoming orders and assist the field team in reengaging customers. Capture and summarize patient feedback from outbound calls and present to management monthly. Answer basic Medicare and insurance questions and explain product return requirements, including restock fees. Resolve shipping delivery issues and collaborate with internal teams to ensure timely resolution. Participate in product and sales promotions and support related customer communications. Contact physicians for prescriptions, written orders, and medical necessity documentation. Contact physicians for prescriptions, written orders and medical necessity orders and enter into ERP system. Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred. Customer service experience, preferably in healthcare or manufacturing. Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Proficiency in Microsoft Office. Ability to work in a fast-paced, team-oriented environment. Willingness to learn and retain technical product knowledge. Understanding of or willingness to learn HIPAA and other healthcare compliance standards. Experience working in a regulated industry (e.g., healthcare, manufacturing) is a plus. Empathy and patience when dealing with sensitive customer needs. Bilingual (English/Spanish) is a plus. Commitment to continuous learning and professional development. Work Environment: Office-based role with standard business hours. Occasional overtime may be required during peak periods. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. #LI-MEDICAL Additional Information Annel Gonzalez