Customer Service Representative - Permit Coordinator

Company DescriptionPermit America, Inc. is a leading provider of transportation services tailored to the trucking industry. Our knowledgeable team is committed to meeting and exceeding the needs of our customers with unparalleled expertise and dedication. Based in Frankfort, Kentucky, we offer comprehensive support to help streamline client operations and improve efficiency. At Permit America, our passion is delivering quality service and ensuring client satisfaction in navigating complex industry regulations and requirements.Role DescriptionThis is a full-time role for a Customer Service Representative - Permit Coordinator. Responsibilities include providing professional customer support, assisting clients with permit coordination, addressing questions or concerns, assisting Permit Consultants as needed, ensuring customer satisfaction, and maintaining excellent customer experiences. The role requires high attention to detail and effective communication to manage customer relationships and support their transportation needs.QualificationsStrong skills in Customer Service, Customer Support, and Customer ExperienceProficiency in ensuring Customer Satisfaction and enhancing overall client interactionsExceptional communication abilities, both verbal and writtenProven ability to handle multiple tasks efficiently with attention to accuracyProficiency in using computer systems and office softwarePrior experience in transportation or logistics is a bonus