Program Manager

Job Purpose:The Program Manager serves as the strategic and operational cornerstone for one of Hy-Tek's most important client accounts. This role owns the full lifecycle of complex, multi-workstream deployments — from planning and resource alignment through successful execution — while serving as the primary bridge between Hy-Tek's internal teams and the client's leadership. This role will collaborate with Hy-Tek leadership, Account Manager, OEM partners, and the client.Essential Duties and Responsibilities:Program LeadershipProvide overall direction and leadership to cross-functional teams of technicians, parts support, coordinators, and delivery drivers supporting assigned client programs.Serve as the senior point of accountability for all project deliveries within the assigned account portfolio.Act as a lead within projects as needed, providing coaching, and mentoring to develop team capability.Client PartnershipCollaborate closely with the client's dedicated Account Manager plan and sequence multiple concurrent project opportunities and active workstreams.Evaluate and prioritize equipment repair and planned maintenance cycles based on client needs, organizational impact, and team bandwidth.Manage work in process for all repairs and planned maintenance services.Assure both on site & ordered replacement parts inventories are servicing the client at the highest possible service level.Maintain 100% uptime of equipment to the client.Communicate status of all equipment repairs and planned maintenance services to client contacts on a daily/per shift basis.Review and advise on lowering operating costs on the client’s fleet.Manage technicians and coordinators on site at multiple locations and shifts.Regularly communicate program performance, risks, and opportunities to senior management and key stakeholders.Execution & Performance ManagementMonitor all repairs against established baselines and proactively pursue opportunities for continuous improvement.Manage program budgets with transparency and accuracy, keeping stakeholders informed at every stage.Identify and mitigate risks early, preventing minor issues from escalating into program-level problems.Collaboration & IntegrationFoster strong collaboration with internal and external partners to optimize resource allocation and remove obstacles.Bridge gaps in team dynamics, processes, and systems.Implement service and operations strategies that measurably improve communication, service quality, and client satisfaction.Compliance & QualityCoordinate and enforce adherence to all product safety requirements, quality standards, and technical compliance obligations across applicable industry and regulatory specifications.- All other duties as assigned by supervisor.Knowledge, Skills and Abilities:Bachelor's degree in a related field preferred.10+ years of experience in the material handling industry or related industrial field with a demonstrated focus on continuous improvement, communications, and successful client interaction.Proven ability to lead, coach, and develop high-performing teams.Exceptional multitasking and organizational skills; thrives in a fast-paced, high-stakes environment.Self-directed and highly accountable — capable of operating with minimal supervision at a senior level of responsibility.Strong interpersonal and communication skills, with the ability to influence stakeholders at all organizational levels.Working Conditions:Travel to client sites and Hy-Tek offices as required.Work performed across office, warehouse, and active manufacturing environments.May involve extended periods in a stationary position, walking, or sitting.Potential exposure to noise levels exceeding standard DBA thresholds; appropriate PPE provided.***Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations ***