Customer Service Representative

About Tower SemiconductorRecruiting World Class Talent For A World Class Leader! Join Tower Semiconductor!Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower is the place to be!Tower Semiconductor is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others.Job DescriptionYou will be responsible for providing primary logistics and operational support to the customers of Tower Semiconductor U.S.A. sites. Also, provide key support to the customer account manager, sales, operations, finance, MASKCAD, and quality to ensure that all customer requirements are met. Your primary functions will include order management from start to end, product delivery, wafer inventory control, invoicing, material management, forecast analysis when applicable and suggest corrective actions.This Job Is For You IfYou can be a team with customer account manager to monitor engineering activityYou can play a supportive role in assisting the customer achieving revenue forecast for each quarterYou can generate material and customer masters as needed in SAPYou can support MPW and customer engineering activitiesYou can attend on-site/off-site quarterly business reviewsYou can team with Finance and the customer to resolve all invoicing issuesYou can generate customer credit memos as the case isYou can be responsible for receiving the PO, getting commits for FCD, and sending confirmation to the customerYou can identify and support system improvement projects within the areaYou can provide required WIP reports, OSD reports and attend calls with customers as requiredYou can support customer contract administrationYou can team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requestsYou can facilitate timely order entry, acknowledgments, shipments and invoicing. Support all customers’ requested shipping location changes and expediteYou can enter all sales orders and communicate order acknowledgements in a predetermined set time not to exceed 72 hoursYou can ensure correct tax status is implemented for all customer deliveries. Monitor and confirm ship alert accuracyYou can work with PC to ensure orders are committed in timely fashion and customer response is provided promptlyYou can comply with company’s export and ITAR policies and assist company personnel in getting required information from customersYou can manage all customer production lots and assist in fulfilling Tower Semiconductor current or future quarterly revenue numberYou can include shipping all products per the CRD to approved location provided by customer and notify related parties of all scrapped wafersYou can monitor customer WIP inventory daily to ensure commit dates are on schedule; if not, communicate this to the customer. Primary focus will be on production lotsJob RequirementsMinimum 1 years' experience in semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industryBachelor degree preferred. AA degree a mustStrong verbal and written communication skills requiredKnowledge of SAP and Office applications (primarily excel) essentialMust be US person (Green card or Citizen)Fluency in Mandarin is a significant plus.Compensation$70,304 - $80,000