Call Center Representative

Call Center RepresentativeA to Z Bathroom Remodeling is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers by delivering bathrooms that are attractive, durable, and maintenance-free.A to Z Bathroom Remodeling of San Antonio is seeking a Call Center Representative for our San Antonio, TX market and surrounding areas to join our winning team. This is a great opportunity to work with a rapidly growing company, earn a competitive income, and make a positive impact by helping homeowners improve their homes.Provide excellent customer service while contacting homeowners by phone to set qualified appointments for free consultations. Accurately input and manage lead information, update reports, and respond to inbound inquiries from advertisements.Deliver a scripted pitch to homeownersAdapt scripts to meet the needs of individual homeownersHandle questions and overcome objections professionallyCollect and verify homeowner information (name, address, phone number, etc.)Schedule appointments over the phoneEnter appointment details into the system accuratelyDocument key details from conversationsConfirm appointments set by canvassers or sales representativesSchedule appointments for sales representativesConduct quality control callsAnswer inbound calls from prospective customers responding to adsFollow up with homeowners after initial contactMaintain and update lead information and reportsStrong understanding of sales and marketing principlesPrevious experience in telemarketing, sales, marketing, or promotions preferredProduct knowledge (training provided)Proficiency with basic computer applicationsExcellent communication and customer service skillsPowered by JazzHR