Slot Assistant Shift Manager

We're Changing Entertainment. Come Join Us.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive total rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click here to discover how we empower team members to grow, thrive, and advance in their careers. We Love Our Work.Responsibilities: Supervise staff and manage daily operations during assigned shifts in the slots department. Support, administer, and manage operational goals, monitoring performance and profit objectives. Coordinate scheduling with the manager, addressing any concerns to ensure guest satisfaction. Assist in the budget process by providing recommendations and supporting compliance with departmental budget initiatives; report budget concerns to the manager. Promote and demonstrate superior customer service in line with department and company standards and programs; ensure team members adhere to customer service standards and address issues as they arise. Authorize and verify jackpot payments, when applicable, following established procedures. Collaborate with the shift manager to implement and oversee strategies for customer service, comping, slot floor layout and mix, revenue growth, and expense management to maximize profitability. Share responsibility for team member engagement with the shift manager by addressing feedback, suggestions, complaints, and grievances. Assist in maintaining and processing paperwork, logs, schedules, and communication related to the slots department. Ensure the integrity of daily operations during assigned shifts. Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to management. Maintain strict confidentiality in all departmental and company matters.Bring Us Your Best.Qualifications: High school diploma or GED required. Minimum of one year experience in slot operations, or two years of customer service management experience, or an equivalent combination of education and experience. Excellent written and oral communication skills. Proficiency in Microsoft applications (Excel, Word) and knowledge of slot operating systems. Ability to interact diplomatically and tactfully with guests, staff, and colleagues to resolve problems and conflicts. Capability to write reports, business correspondence, and procedure manuals. Effective presentation skills and ability to respond to questions from managers, clients, customers, and the general public. Knowledge of slot operations. Flexibility to work all shifts, including holidays, nights, and weekends, as business needs dictate. Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages, and to draw and interpret bar graphs.Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal opportunity employer