Compliance Officer

Compliance OfficerLocation: FL Duration: 2+ Months Type: ContractPossible Work Locations:400 W. Robinson Street., Ste. N908 Orlando, FL 328011313 N Tampa Street., Suite 712 Tampa, FL 336028550 NW 33rd Street Suite 401 Doral, FL 33122FTL#1-1400 West Commercial Blvd, Ste#185- Ft. LauderdaleFTL#2 1525 W. Cypress, Ft. Lauderdale, FL333092601 Blair Stone Road, Tallahassee, FL 32399Job Description:Candidate Responsibilities:Contact constituents/complainants to discuss the details of the complaints that are filed.Read state statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.Candidate Required Skills:Communicate verbally and in writing appropriatelyRead and interpret Florida statutesPrevious experience working with the public in a professional work environmentExceptional organizational skillsCommit to the project timelineRequired/Desired Skills:Ability to speak and understand EnglishHigh school diplomaExcellent written and oral communication with the publicAbility to read and interpret Florida State StatuesExperience working with the public in a professional work environmentExperience working with the public and analyzing complaintsExperience using VersaExperience using OnBase system