Technical Customer Solutions Manager

A company is looking for a Technical Customer Solutions Manager to drive client success through effective product utilization. Key Responsibilities Develop and implement project plans for customer issue resolution and program enhancements Act as the lead relationship manager for assigned accounts, ensuring proactive communication and collaboration Analyze client support tickets and advocate for internal resolution of systemic trends Required Qualifications Master's Degree OR a minimum of 6 years of relevant experience 6+ years of operational knowledge of data integration systems and claims processing 6+ years of technical expertise in encounter submissions and risk adjustment workflows Fluent in Software as a Service (SaaS) distribution models Familiarity with customer journey mapping and strategic success planning