Income Maintenance Caseworker II (Child Care/Crisis)

Johnston County is an Equal Opportunity Employer.DescriptionJohnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker II in Child Care Subsidy with the Crisis (Childcare, Emergency and Non-Emergency Medical Transportation) area. The Income Maintenance Caseworker II determines eligibility for Child Care Subsidy applications, recertifications, and any changes. This worker reports to the Income Maintenance II Supervisor for Crisis.Duties and ResponsibilitiesThe primary purpose of the Income Maintenance Case Worker II position is to determine eligibility for Child Care Subsidy Applications, recertifications and changes in the NCFAST system that are received via ePass, fax, mail and/or agency drop box.Performs in-depth assessments as well as gathering and documenting information.Assess accuracy of information received to determine eligibility.Informs client of all available programs and makes referrals to appropriate programs or agencies.Keeps abreast of policies and procedures governing the program(s).Ability to work under pressure in a fast-paced environment, handle multiple tasks, and process a high volume of applications.This position completes third party verifications, telephone calls, emails and/or USPS mail communications with the applicant.This position will be cross trained to assist with the Energy program (LIEAP, CIP) which is also a part of the Crisis unit.Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.Knowledge, Skills And AbilitiesConsiderable knowledge of Child Care Subsidy and/or other Economic Services programs.General knowledge of NCFASTGood knowledge of all agency and community programs and services which could affect the client/applicant.Strong analytical, problem solving, and decision-making skills.Ability to read, analyze, and interpret rules, regulations and procedures.Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.Strong organizational and time management abilities.Good mathematical reasoning and computational skills.Ability to maintain effective working relationships with other employees, and the general public.Ability to present information orally or in written form.Desired Education and ExperienceOne year of experience as an Income Maintenance Caseworker IWill accept IMC I work against:Graduation from high school and three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.Please document all work history relevant to the position for which you are applying. Qualification for the position and salary determination are based on years of experience. Failure to document your complete work history may affect the qualification determination and salary. Electronic applications cannot be amended once submitted.NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Important Pre-Employment InformationIf the position requires a degree, official transcripts must be submitted within 30 days of hire.A pre-employment reference check will be conducted.A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.Johnston County provides a comprehensive, affordable insurance and benefits program.Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.comThis description applies to benefits eligible positions.