Patient Collections - KOC Central Business Office

Patient CollectionsAre you passionate about helping orthopaedic patients? Do you want to be part of the largest orthopaedic provider in Eastern Tennessee? Join the Financial Services team at KOC in our Revenue Cycle Department, where we provide personalized care in a collaborative and supportive environment. We are currently seeking a full-time Patient Collections who is committed to providing superior service and eager to grow within a highly respected orthopaedic practice at our Central Business Office.At Knoxville Orthopaedic Clinic, our purpose is to improve lives through patient-centered care every patient, every time. And we've been doing just that since our founding in 1930.Key Responsibilities:Managing patient balances after insurance processingMonitoring accounts with delinquent patient balancesProcessing bankruptciesCommunicate with patients regarding information or requested documentationReviewing patient balances for outsourcing to collectionsPreferred Experience and Qualifications:1+ years of experience in a medical office billing or similarExperience with patient or customer collectionsMaintain patient confidentiality and compliance standardsExcellent communication skills, both verbal and writtenAbility to thrive in a collaborative, team-oriented environment and independentlyDedication to providing exceptional patient care and serviceWhy Join KOC:Full-time and part-time schedule with flexibilityTraining and mentorship in orthopaedicsStrong collaboration with referring orthopaedic surgeonsModern, well-equipped facilities in a trusted clinical settingPurpose-driven culture focused on delivering great outcomes and improving livesWe offer competitive pay and an excellent benefits package, including: low-cost high-quality medical, dental, and vision coverage, 401(k) with profit sharing, life insurance and long-term disability, generous paid time off (PTO), UKG Wallet Partner - On Demand Pay, employee discounts and much more.Knoxville Orthopaedic Clinic was proudly recognized as a Top Workplace for 2025! Apply today to become part of a team making a difference in orthopaedic care every patient, every time.