Process Improvement Analyst

Process Improvement Analyst at DraftomatJob SummaryDraftomat is looking for a Process Improvement Analyst to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration. You will analyze operational performance and improve processes, capacity, reporting, and decision-making while working with the teams responsible for this area. The role is full time, 100% remote, and open to candidates throughout the United States.Location: United States — 100% RemoteJob Type: Full TimeSalary: $93,000 - $101,500 per yearMain DutiesCollect and analyze operational data related to volume, capacity, service levels, productivity, cost, or cycle time in the Process Improvement Analyst role at Draftomat.Build reports and dashboards that show trends, bottlenecks, exceptions, and performance against targets as part of the Process Improvement Analyst role at Draftomat.Map current processes, identify recurring delays or control gaps, and quantify improvement opportunities across customer scheduling and service operations in this Process Improvement Analyst position.Partner with operational teams to test process changes and measure results after implementation for the Draftomat team as part of Process Improvement Analyst work.Maintain assumptions, metric definitions, source notes, and documentation for recurring analysis while supporting customer scheduling and service operations in the Process Improvement Analyst role at Draftomat.Prepare clear recommendations and management summaries based on evidence and measurable impact as part of day-to-day Process Improvement Analyst responsibilities at Draftomat.What We're Looking ForStrong analytical, spreadsheet, process-mapping, and problem-solving skills for the Process Improvement Analyst opening at Draftomat.Experience with operational metrics, dashboards, BI tools, SQL, or reporting platforms is helpful.Ability to break complex workflows into measurable steps and identify root causes.Clear communication with both operational and analytical stakeholders.Strong documentation discipline and attention to data quality.A pre-employment background check is required.Position DetailsEmployment type: Full TimeWork arrangement: 100% Remote — United StatesExperience level: AssociateBase salary: $93,000 - $101,500 per yearHow To ApplySubmit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.